Same-day appliance repair & property maintenance across London. Call us now: 0330 1337 833 Call Us
Effective date: 25 January 2026
Welcome to Goods Repair. These Terms & Conditions explain how our services work, what you can expect from us, and what we need from you to deliver a smooth, reliable service. By booking a job, approving a quote, or allowing work to begin, you agree to these Terms.
We provide services for homes and businesses, including:
• Appliance repair, installation & servicing
• Property maintenance (handyman, carpentry, minor electrical support, upgrades)
• Wi-Fi, smart home devices & basic IT/home networking
✅ Quotes may be given in writing or verbally, based on the information available at the time.
✅ Some jobs require an inspection; a call-out/diagnostic fee may apply (we will tell you in advance).
✅ If we find additional faults or hidden issues, we’ll explain the options and confirm any extra cost before continuing.
✔ Appointments are confirmed by message/email/phone.
✔ If you need to cancel or reschedule, please give as much notice as possible.
✔ Late cancellations or missed access may still be chargeable (call-out time, travel, reserved slot).
✔ Sometimes delays happen due to traffic, emergencies or parts availability — we’ll keep you updated.
To complete the job safely and efficiently, you agree to:
• Provide safe access to the property/appliance
• Ensure the work area is clear (and pets secured)
• Provide utilities if required (power/water/internet)
• Confirm you’re the owner or authorised to approve the work
• Share accurate information (fault details, previous repairs, error codes)
If we arrive and cannot proceed due to access/safety issues, a call-out fee may still apply.
🔹 Prices are agreed on the quote/invoice (unless work scope changes and you approve it).
🔹 Unless agreed otherwise, payment is due on completion.
🔹 For parts, special orders, or larger jobs, we may request a deposit or upfront parts payment.
🔹 Unpaid invoices may result in follow-up charges or suspension of further work.
• Any parts we supply remain our property until paid in full.
• We use new or equivalent-quality parts where available.
• If a part is discontinued or unavailable, we will offer alternatives.
✔ We provide a warranty on labour and parts we supply and install, as stated on your invoice.
✔ Warranty does not cover:
• Misuse, accidental damage, neglect or tampering after repair
• Pre-existing faults not related to the repair
• Issues caused by poor installation by others
• Power surges, water damage, pests, or environmental causes
• Normal wear and tear
If the same fault returns during the warranty period, contact us and we’ll arrange a follow-up check.
Your safety comes first. We may refuse or stop work if:
• The job is unsafe or illegal
• Wiring/plumbing/appliance condition is dangerous
• The environment is unsafe for our team
• The product is beyond economical repair
Where possible, we’ll explain the safest next steps.
We serve London and surrounding areas. Travel fees may apply depending on location and job type (we’ll confirm before booking).
• We only collect the information needed to provide the service (name, address, contact details, job notes).
• Photos may be taken for diagnostics or proof of work (only related to the job).
• We do not sell your personal information.
(If you want, we can add a separate Privacy Policy page too.)
We may ask permission to use “before/after” photos for our portfolio. If you say no, we won’t use them.
We take care and work professionally. However:
• We are not responsible for losses caused by hidden faults, pre-existing damage, or issues outside our control.
• We are not liable for indirect losses (loss of profit, business interruption, etc.).
• Nothing in these Terms limits liability where the law does not allow it.
If something isn’t right, please contact us first — we’ll always try to resolve issues quickly and fairly.
Most problems can be solved with a follow-up visit or adjustment.
We may update these Terms occasionally. The version in force is the one active at the time you book.
Goods Repair
Email: info@goodsrepair.co.uk
Phone: +44 (0)330 1337 833