Same-day appliance repair & property maintenance across London. Call us now: 0330 1337 833 Call Us
Effective date: 25 January 2026
Goods Repair (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.
We may collect and store the following information when you contact us, book a service, or use our website:
Contact details
• Name, phone number, email address
• Service address / postcode / area
Job details
• Appliance or service type, fault deion, error codes
• Appointment notes, quotes, invoices, payment status
• Photos/videos you send (or we take with your permission) for diagnostics or proof of work
Website & technical data (if applicable)
• Basic analytics such as IP address, device/browser type, pages visited, and approximate location
• Cookies (see Section 8)
We use your information to:
✅ Reply to enquiries and provide quotes
✅ Book and manage appointments
✅ Deliver repairs, maintenance, and support services
✅ Send service updates (arrival times, parts updates, confirmations)
✅ Issue invoices, receipts, and manage payments
✅ Improve our services and website
We only use your data when we have a valid reason, such as providing the service you requested, meeting legal requirements, or running our business fairly and securely.
We do not sell your personal information.
We may share limited information only when necessary, for example with:
• Parts suppliers and manufacturers (to source the correct components)
• Payment providers (to process payments)
• Accountants/bookkeeping systems (for legal and tax compliance)
• Subcontractors (only if needed for your job, and only relevant info)
All third parties are expected to handle your data responsibly.
If you pay by card/bank transfer, payment processing may be handled by a third-party provider. We do not store full card details.
We may take photos/videos for:
• Diagnostics and reporting
• Proof of completed work
• Warranty records
We will only use images for marketing/portfolio (e.g., before/after) with your permission. If you say no, we won’t use them.
We keep personal data only as long as needed for:
• Delivering services and handling warranty support
• Legal/accounting requirements (invoices and records)
• Resolving disputes or complaints
When data is no longer needed, we securely delete or anonymise it.
We take reasonable steps to protect your information, including:
• Secure devices and access controls
• Limited access to customer records
• Using reputable service providers when needed
No system is 100% secure, but we work to keep your data safe.
Our website may use cookies to:
• Make the site work properly
• Remember basic preferences
• Measure traffic and improve pages (analytics)
You can control cookies in your browser settings. Disabling cookies may affect some website functions.
You can request to:
• Access the data we hold about you
• Correct inaccurate information
• Ask us to delete data (where legally possible)
• Object to certain uses of your data
• Withdraw consent (where consent was used)
To make a request, contact us using the details below.
If we use third-party services that store data outside the UK, we aim to ensure appropriate safeguards are in place (where applicable).
We may update this Privacy Policy from time to time. The latest version will apply from the “Effective date” shown at the top.
If you have questions about privacy or want to make a request:
Goods Repair
Email: info@goodsrepair.co.uk
Phone: +44 (0) 330 1337 833